Pareto Principle: Don’t Sweat the Small Stuff

The Pareto Principle (80-20 Rule; Law of the Vital Few) is a valuable quality management tool because its application encourages a focus on the most crucial issues.

Improving Infection Prevention and Control: Alcohol-Based Hand Rubs

Alcohol-based hand rubs represent a major advance in infection prevention and control because, compared with traditional handwashing with soap and water, their application requires less time, acts faster, irritates hands less often, and may improve hand hygiene compliance and healthcare-associated infection rates.

Only Perfect Practice Makes Perfect

Results, not length of experience, are the true measure of success. Taking a deliberate, learning-based approach with attention to detail, as opposed to merely going through the motions, gives hospitals the best chance of achieving excellent and sustainable results.

Engaging Doctors in Quality Improvement: Top 10 Mistakes

Hospitals can be more successful in engaging physicians in quality improvement initiatives by avoiding some common mistakes.

Eight Ways JCI Made a Difference in International Healthcare

Joint Commission International (JCI) has improved the safety and quality of international healthcare through leadership and innovation.

Accelerate Improvement: Ask, "What Can We Do by Next Tuesday?"

Teams can accelerate improvement and learning by fixing a time frame for small-scale tests of change.

Bar-Code Technology May Reduce Medication Errors and Adverse Drug Events

Bar-code verification technology may reduce the rate of medication errors and potential adverse drug events.

Checklists: Useful but Insufficient for Patient Safety

Checklists, when selected, developed and implemented properly, can save lives and money. But they are no panacea.

Hospital Accreditation: It’s a Process, Not an Exam

The widespread practice of “polishing up” before accreditation surveys and using accreditation mainly as a marketing strategy devalue the accreditation process and ultimately undermine the trust of patients and their families.

Deadliest Shot in Professional Basketball: Three Learning Points

Kareem Abdul-Jabbar, the National Basketball Association's all-time leading scorer, perfected the "skyhook," a shooting technique he threw the basketball over his head with one arm. Considered unstoppable, Abdul-Jabbar's skyhook is a model for not only effectiveness, but also reliability and teamwork.