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Performance and Process Improvement

For The Joint Commission Center for Transforming Healthcare’s first Robust Process Improvement (RPI) project, eight leading US hospitals used The Center’s Targeted Solutions Tool (TST) to improve hand hygiene compliance rates to more than 80 percent over a 28-month period.

At TEDMED 2009, Eric Dishman, Director of Health Innovation and Policy for Intel’s Digital Health Group, discussed how disruptive technologies could assist with independent living.

Clinical pathways have the potential to improve patient outcomes, enhance efficiency, reduce lengths of stay, and decrease costs. But do they really?

The Pareto Principle (80-20 Rule, Law of the Vital Few) is a valuable quality management tool because its application encourages a focus on the most crucial issues.

Alcohol-based hand rubs represent a major advance in infection prevention and control because, compared with traditional handwashing with soap and water, their application requires less time, acts faster, irritates hands less often, and may improve hand hygiene compliance and healthcare-associated infection rates.

Results, not length of experience, are the true measure of success. Taking a deliberate, learning-based approach with attention to detail, as opposed to merely going through the motions, gives hospitals the best chance of achieving excellent and sustainable results.

Hospitals can be more successful in engaging physicians in quality improvement initiatives by avoiding some common mistakes.

Joint Commission International (JCI) has improved the safety and quality of international healthcare through leadership and innovation.