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Performance and Process Improvement

Developing policies and procedures alone rarely leads to quality improvement. Attention must be given to issues in both their development and implementation.

So What?

Ensuring each work-related activity has a clearly-articulated, meaningful purpose will facilitate both individual and organizational success.

The healthcare quality professional should be well acquainted with the principles of hand hygiene.

Evidence-based medicine and quality improvement offer complementary focus and methods to achieve the best possible patient outcomes.

Healthcare leaders and clinicians will win patient loyalty and create customer evangelists by following some basic customer service principles and taking a long term view toward customer relationships.

An Electronic Health Record (EHR) is the aggregate electronic record of health-related information on an individual that is created and gathered across multiple different healthcare organizations' Electronic Medical Record (EMR).

Organizations and individuals must continuously improve in order to remain relevant in a fast-changing world.

Surgical robotic systems are increasingly used to improve precision, reliability and efficiency.