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CPHQ Candidate Examination Handbook: What’s Changed in Q4 2013?

Every once in a while, the Healthcare Quality Certification Commission (HQCC) revises the CPHQ Candidate Examination Handbook. The last revision occurred only in the last few weeks. The previous version of the Handbook was published in January 2013.

In our experience, the updates of this Handbook may or may not be material to the CPHQ candidate. So when I discovered the Handbook had been revised again, the first question that went through my mind was, “What’s changed?” The second was, “Did they change the CPHQ exam content outline?” (Not likely given the latest Practice Analysis survey happened only in June and July this year. But I needed to know in case I had to develop questions for any tasks that were new on the outline.)

I compared the two latest versions of the CPHQ Candidate Examination Handbook:

We found only three changes, none of which will matter much to CPHQ candidates:

  • Page 7 (January 2013 edition)—Canceling an Examination. This section was deleted. Reading the latest edition of the Handbook, it appears that you can no longer cancel your exam appointment.
  • Page 14 (both editions)—Appeals. The mailing address to which you should send appeals has changed to: 4700 West Lake Ave., Glenview, IL 60025.
  • Page 14 (January 2013 edition)—Verification of Scores. This section was deleted, probably because verification of exam scores from electronic responses is pointless.

Most importantly, I could not find any changes to the CPHQ exam content outline (I checked three times).


  • CPHQ Examination Candidate Handbook (October 2013)
  • { 6 comments… add one }
    • wardah December 15, 2015, 8:58 pm

      i want to have like this book valuable and comperhensive

      • Andy Teh December 17, 2015, 11:08 am

        @wardah—We no longer recommend any particular book for CPHQ exam preparation. Instead, try looking for high-quality sources of information to fill in any gaps in knowledge you may have.

    • mariam saeed haji ahmed November 6, 2016, 10:02 am

      I would like to write CPHQ exam on March,2017
      I have taken CPHQ training in 2013 in . I need your assessment
      thank you

      • Andy Teh November 6, 2016, 1:31 pm

        @mariam saeed haji ahmed—We have no record of you taking any of our CPHQ exam prep courses in 2013 or at any other time. (Perhaps you were referring to another service provider?) The annual pass rates among those who attend our CPHQ exam preparation courses are consistently in the order of 80–85%, which is superior to most others on offer. I generally recommend a 2–3-month subscription to CPHQ Tutor to help identify areas for improvement. However, if you prefer a customized assessment of your strengths and weaknesses, you may contact the CPHQ Tutor Support Team for more information, e.g. requirements, schedule, details of the assessment, fees, etc.

    • asia April 20, 2017, 11:06 am

      Hi Sir
      Di i request your schedule about CPHQ

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