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Top Articles of 2010

Here are the top articles of 2010, based on traffic and my personal judgment, in alphabetical order.

Free Articles

1. CPHQ Exam Preparation: Recommended Books
For preparing for the Certified Professional in Healthcare Quality (CPHQ) examination, only two books stand out among the pack.

2. Engaging Doctors in Quality Improvement: Top 10 Mistakes
Hospitals can be more successful in engaging physicians in quality improvement initiatives by avoiding some common mistakes.

3. How to Fix a Culture of Indecision
A culture of indecision, often associated with inaction and corporate malaise, can be broken if leaders exhibit and encourage decisive dialogue, and infuse it throughout their organization.

4. The Second Victims of Adverse Events Need Help Too
When unanticipated adverse patient events occur, not only do patients and their families suffer but the healthcare providers involved in their care also become traumatized. These professionals—“the second victims”—need help too.

5. Want Success? Examine Your Why
Organizations and individuals can achieve breakthrough success by balancing three elements: WHAT they do (results), HOW they do it (strategies/tactics), and WHY they do it (purpose).

Members-Only Articles

The following articles are accessible by Members only.

1. Common Mistakes in Selecting Improvement Projects
Sponsors can improve a project’s chances for success by avoiding some common pitfalls in project selection.

2. Scatter Plots and Correlation
The scatter plot provides a graphical display of the relationship between two variables. It is useful in the early stages of exploring data before calculating a correlation coefficient or fitting a regression line.

3. Six Keys to Achieving CPHQ Exam Excellence
By following some practical strategies, candidates can significantly improve their chance of obtaining a high score on the CPHQ exam.

4. The Anatomy of Medical Error
Reason’s Swiss cheese model is a metaphor for understanding the occurrence of medical errors and patient safety incidents. It highlights two important aspects of medical errors: (a) they are caused mainly by flaws in the healthcare system, not defective individuals, and (b) they are random in nature.

5. The Model for Improvement
The Model for Improvement is a powerful tool to accelerate improvement. Through an iterative process, teams can quickly identify what changes are likely to lead to improvement, implement them on a broader scale and spread them to the rest of the system.

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