We have received an increased number of e-mail enquiries about our Certified Professional in Healthcare Quality (CPHQ) training program from people all over the world in recent weeks. This program is designed to help individuals excel in the CPHQ certification exam. We hope that the information below answers common questions about our training.
Is Your Training Face-to-Face or Distance Learning?
To date, all training by Teh & Associates is provided face-to-face. We believe that this format offers the best opportunity for learning among adult learners. However, we also acknowledge the fact that face-to-face training isn’t for everyone; some people don’t have the time or inclination to travel for such training while others prefer to learn in the comfort of their own home and at a time convenient for them.
Particularly in Asia, the cost of CPHQ certification is prohibitively high when the combined cost of taking the exam (exam fee, travel, lodging, etc) and preparatory materials (e.g. books, course fee) are taken into account. Attending a CPHQ review course/workshop in the US is not feasible for most individuals who reside in Asia. For these and other reasons, Teh & Associates has started work on an Online Subscription Service that will first be available to our existing CPHQ trainees from October 1, 2010 as a supplement (not as a substitute) to the training and physical materials provided to them. It is likely that this subscription service will evolve into a fully-featured, high-quality online training program that enables individuals to complete the required training (exclusively online) within 14 intensive weeks (or less than 100 days). We have set ourselves a goal of making this site available for everyone, no matter where they are in the world, before December 1, 2010 (it will probably be ready before then but I cannot guarantee this).
What’s Covered in Your Training?
In summary, our program covers everything you need to know to ace the CPHQ exam (and a little more). It certainly covers the four content categories of the CPHQ exam – Management & Leadership, Information Management, Performance Measurement and Improvement, Patient Safety.
In a not-too-distant future article, I’ll explain why I think individuals, with the right preparation and without too much work, can succeed in the CPHQ exam. There are some misconceptions being circulated around the Internet, which frustrate me every time I read them. For example, a “key” tip on exam time management makes the test sound tougher than it really is. I finished the exam with more than an hour to spare, and got more than 9 out of every 10 questions correct. I’ve also had the benefit of discussing the exam with other people who passed it. Take my word for it, time won’t be your greatest enemy. Knowing the right stuff, and learning it efficiently, will be your greatest challenge leading up to the exam.
I also recommend that people be selective about their CPHQ exam preparatory materials. You shouldn’t waste your time and/or money on books you don’t really need. In another future article, I will give you more details on what books (I think) you do need and why. I will also give you an idea of what sort of books you should avoid as they provide little value to people who want to pass the CPHQ exam.
If you cannot wait one or two weeks for my article on book selection and must start your study immediately, I recommend the following two books/manuals (buy one of them, not both), in no particular order of preference:
- Brown J. The Healthcare Quality Handbook 2009 / 2010: A Professional Resource and Study Guide. JB Quality Solutions, Inc.; 24th edition.
- Pelletier LR, Beaudin C. Q Solutions: Essential Resources for the Healthcare Quality Professional.National Association for Healthcare Quality; 2nd edition (September 1, 2009).
Either book will help get you started. Both books were written by healthcare quality professionals whom I respect; they certainly know what they’re talking about. You will not regret using either of these books to prepare for the exam and using them as a reference after you have passed the exam. In this way, either book will make a good investment. Note: These resources are packed with value; you will need ample time and discipline to go through their content.
Statement of Disclosure: I am not associated with any of the authors of these two books, and I don’t receive any commissions from sales of these products.
How Much Will Your Online Training Cost?
My team and I will make this training as cost-effective as possible to encourage more professionals to sit—and pass—the exam. We believe that having more CPHQs populating hospitals around the world will improve the overall quality and safety of healthcare. The precise figure has yet to be determined, but we are quite certain that the investment for joining our online training program will be less than US$300. When the details are ready and we announce them (later in the year), I’m confident that you’ll appreciate the value we are offering.
How Else Can You Help?
Many individuals around the world are interested in CPHQ certification, or are at least thinking about it, for various reasons—professional development, career advancement, networking opportunities, etc. However, they need information that addresses their concerns about the exam, e.g. how to pass it in the shortest possible time frame, the value of certification, what resources are available, etc. Until we get a chance to offer our CPHQ training to the world, and even afterwards, I’ll post regular articles containing down-to-earth advice , e.g. Ace the CPHQ Exam: Study Smart, Not Hard, that (I hope) will help individuals to (a) get closer to their goal of becoming CPHQs, and (b) maintain their certification after they’ve passed the exam. These articles will be available on this website for free. [Note: This series of free CPHQ exam tips began only in early June; they will grow in number over time.]
Here’s to your CPHQ exam success.
Andy Teh, CPHQ
Healthcare Quality Consultant & CPHQ Master Trainer